We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your items must be unopened in original packaging or have never been used.
To start a return, you can contact us at info@eluxbay.shop. Please note that returns will need to be sent to the following address: 1309 Coffen Ave Ste 1200, Sheridan, WY 82801. United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@eluxbay.shop
Your option to send us your return: By Mail
Defective Product: Download and Print
Customer Remorse: Customer responsibility
No restocking fee: USD 0.00
No damage fee: USD 0.00
New
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For our defective products, return shipping is free. This means you
Shipping fee is USD 0.00
Re-stocking fee is USD 0.00
Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake no longer needs to be returned or if the wrong products were received so that we can evaluate the issue and make it right. For your remorse products, you will bear the actual cost of return shipping.
The Re-stocking fee is USD 0.00
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we approved your return, please contact us at info@eluxbay.shop
You have 24 hours before the item(s) have been shipped to cancel your order.
In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
Address: 1309 Coffen Ave Ste 1200, Sheridan, WY 82801. United States
E-mail: info@eluxbay.shop
Phone: +1 240-982-1519
Working Hours: Monday to Saturday: 9.30am – 6.30pm
