As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment.
“At Eluxbay LLC, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across the world and make sure that you deserve the most quality levels of responsiveness at any time.”
Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.
Shipping costs are charged based on the destination address and order size. The Eluxbay LLC company reserves the right to modify its prices at any time. Naturally, the products ordered are invoiced at the price in effect when the order is placed.
We offer express door-to-door delivery at Free Shipping: USD 0.00
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence, or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether the order has been confirmed, and your credit card charged.
Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.
Handling time:
0-1 Business days Monday-Friday: 9.30am – 6.30pm
Transit time:
3-4 Business days Monday-Friday: 9.30am – 6.30pm
Cut Off Time:
10am (EST)
(GMT-05:00) Eastern Standard Time (New York)
All orders ship the same day if placed before 11am (EST)
You’ll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 1 Business days (not including holidays).
Please check your spam folder for the confirmation email if you don’t see it in your inbox.
If you don’t receive a confirmation email, please email info@eluxbay.shop with the subject line “Order Confirmation Not Received” and someone from our team will get in touch with you.
We use a variety of reputable carriers, including but not limited to DHL. For orders of high value, carriers will ask for a signature upon delivery.
Simply track your order using the tracking number we provide you through email. If you haven’t received a tracking number after 7 business days, please email info@eluxbay.shop and we will assist you from there.
Address: 1309 Coffen Ave Ste 1200, Sheridan, WY 82801. United States
E-mail: info@eluxbay.shop
Phone: +1 (614) 589-8519
Working Hours: Monday to Saturday: 9.30am – 6.30pm
